Friendly, courteous bank, good hours, one of the best banks anywhere for fast, personal customer service.
$300 was stolen out of my bank account 7/28/17 without my permission in a city I have never been to in my life. Within 30 mins of it being stolen, I happen to check my account and saw what happened and instantly cancelled my debit card and filed a dispute case the next morning (due to my money getting stolen after business hours). The fraud company and my bank branch both told me that it will be 10 business days to get my provisional $300 back. And 45 days to complete a dispute investigation. One of the dispute case questions they asked me was if I allowed anyone else to use my card. I told them the only other person allowed to use my card would be my fiancé. I patiently waited 10 business days (2 weeks really) and missed paying important things, to get my provisional money. I checked my account after those 10 business days and did not receive my provisional money. I called as soon as I saw that and got told that my case was denied and closed (before the 45 day investigation timeline was up, and without getting any provisional money) due to me giving my fiancé of 6 years permission to use my debit card. Therefore, they told me that since I allowed him to use my card, "I could have given anyone permission to use my card" so I now don't get my own money that was stolen from me. Because I did not lie to the dispute company and say that no one had permission to use my card. I have now filed a police report and investigation (it is funny how the police officers told me that is not right, if the person in the ATM camera did not have permission to take money out of my account, it is fraud. I wonder why my bank's dispute team did not even go as far as to do their job and check the camera because they didn't like one of my answers). This entire thing has been such a nightmare. I do not want this happening to any other innocent people who thought they could trust their bank with their money. So just remember when filing disputes with Axiom bank, apparently you just need to lie about who can use your card and you'll get your money back.
Axiom Bank is a US Bank based in Port Orange, Florida. Axiom Bank is located at 1590 Dunlawton Ave, Port Orange, FL 32127, USA.
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